Q: What payment methods do you accept?
We accept all major credit and debit cards for a smooth and secure checkout experience.
Q: How long will delivery take?
UK orders typically arrive within 3-5 working days. International deliveries may take up to 10-15 working days, depending on the destination.
Q: Do you offer international shipping?
Yes! We ship worldwide. Please note that customs fees and import taxes may apply and are the responsibility of the customer.
Q: Can I return or exchange an item?
Absolutely! Items can be returned or exchanged within 14 days from the date of receipt, provided they are unused and in original packaging. Personalised or pierced jewellery is non-returnable.
Q: How do I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow your enchanted treasures on their journey.
Q: What if my order arrives damaged or incorrect?
Please contact us immediately with photos of the issue. We’ll make it right with a replacement or refund.
Q: Are your products handmade?
Many of our gothic and mystical items are handcrafted with love, ensuring each piece is unique and magical.
Q: Can I buy a gift card?
Yes, gift cards are available on our website – the perfect way to enchant a loved one with their choice of treasures.
Frequently Asked Questions – Body Piercing
For all your body piercing enquiries, please contact us directly through our Facebook page or visit our Margate shop. Our expert team is ready to help with advice on aftercare, jewellery options, talk to you about piercings, and answer any other piercing-related questions.
Q: Do you have a physical shop?
We sure do! Visit us in Margate, where you can browse our collections and experience our body piercing studio firsthand.
Q: How can I contact customer service?
For any questions or concerns, email us at enquiries@enchantedtreasures.co.uk or call 01843 123456. We’re here to help!